Refund & Cancellation Policy

1Deposit Ledger Finality

4tsaz operates an append-only double-entry financial ledger. Once a deposit is confirmed (marked PAID) through authorized payment rails (PayFast, JazzCash, EasyPaisa, or Raast), the funds are automatically distributed between your wallet balance and active tier contracts.

Due to the automated distribution of referral commissions to upline members upon confirmation, settled deposits cannot be arbitrarily cancelled or charged back without prior investigation.

2Failed or Duplicate Transactions

If your bank account or digital wallet was debited but the deposit status on 4tsaz remains PENDING or shows failed:

• Automated Reconciliation: Our system continuously syncs payment gateway callbacks. Most delayed bank settlements resolve automatically within 30 minutes.
• Duplicate Debits: In the event of an accidental double debit caused by banking rail timeouts, the redundant amount will be credited directly to your 4tsaz wallet or refunded to your originating bank account within 3–5 business days.

3Withdrawal Requests & Payout Reversals

Members may withdraw their available wallet balance at any time subject to platform limits:

• Cancellation before Execution: If a withdrawal request is still in PENDING status, users may request administrative cancellation to return the funds to their active balance.
• Incorrect Account Details: If an invalid account title or IBAN is provided, the payout rail will reject the transfer, and our ledger will automatically initiate a WITHDRAWAL_REVERSAL back into your wallet.

4Dispute Resolution & Support

To initiate a deposit review, dispute an uncredited transfer, or request refund reconciliation, submit your proof of payment (screenshot and Transaction Reference ID / RRN) to: